Carol Jenkins

Head of Customer Joy

The Lead of Customer Joy, Carol is essentially the supervisor for your Customer Joy Rep. She is the person who oversees the deadlines and makes sure that the person handling your project has every possible resource they need. She's been married for 15 years and has 3 boys.

About 

Carol Jenkins

Customer Joy. It goes beyond customer satisfaction. We strive to under promise and over deliver. We want to provide unexpected results that keep our clients in a state of joy. It's a tall order and Carol is how we make that happen.

Universal Catch All

Our process is built on that one point of contact for your project. But life happens. Since so many of us travel full time, it's important that at the very least, someone is paying attention during travel days. Or those first few days in a new location. All those little daily checks to make sure things are going smoothly, that's the tip of the iceberg of what Carol does for the Customer Joy Reps.

Consistent Approach

Each project is unique and every site has its own data. A lawyer website in Virginia can and should be completely different than an accountant website in Missouri. But with a consistent approach, we can provide a consistently good product. And can easily grab things we learn from one site to help another. For example, through our conversion optimization we might find a random font or color is going gangbusters on one site. We would be silly not to try it on another site to see if it repeats the same phenomena.

"I really love customer service. In this position I can impact our customers at scale and that's exiting for me!"

Let’s simplify & automate your marketing campaigns

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